Creative projects	Company	Contacts	FAQ

	Frequently Asked Questions
	Ordering
	I forgot the password to my account
	Why didn’t I receive an email confirmation?
	How can I purchase Pianoheart products?
	My order is overdue - where is it?
	Can you tell me the status of my order?
	What’s the returns policy?
	Technical assistance
	What are the basic issues I need to consider when downloading MP3s?
	Will MP3 files work on both Macintosh/Apple and PC computers?
	Where do my downloaded MP3 files go when they are downloaded?
	How can I download a full CD?
	Privacy and security
	Does Pianoheart disclose private information of its users?
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